Privacy Policy

The information we collect

We may collect the following types of personal information:

• your name, business name, role, email address and phone number;
• billing and payment details;
• login and account information;
• information you provide when contacting us, requesting a demo, applying for a pilot, or completing a form or survey;
• technical information about how you use our website and platform, including through cookies and similar technologies;
• if you apply for a role with us, your CV, employment history and references.

We do not intentionally collect sensitive information (such as health information). However, where our platform is connected to third-party business systems chosen by our customers, some sensitive information (for example, dietary or allergy details included in booking records) may be processed as part of that data. We only handle this information as instructed by, and on behalf of, our customer.

How we collect personal information

We collect personal information directly from you, through your use of our platform and website, through third-party systems our customers choose to connect to our platform, and occasionally from publicly available sources.

How we use personal information

We use personal information to:

• provide, maintain and improve our services;
• manage your account and any billing arrangements;
• respond to enquiries and provide support;
• communicate with you about our services, including marketing communications;
• consider your application if you apply for a role with us;
• comply with our legal obligations.

Data processed on behalf of our customers

Our platform integrates with third-party business systems that our customers choose to connect, such as point of sale, accounting, staff scheduling and booking platforms. Where this occurs, we process that data as directed by, and on behalf of, our customer, who remains responsible for it. If you are a staff member or customer of one of our business customers and have a query about your information, please contact that business directly.

Disclosure of personal information

We may disclose personal information to:

• our employees and contractors;
• service providers who help us deliver our services, such as hosting and IT providers;
• professional advisers, including accountants, lawyers and auditors;
• a prospective purchaser and their advisers, if we sell or transfer our business;
• courts, tribunals, regulators or law enforcement, where required or authorised by law.

We do not sell your personal information.

Overseas disclosure

Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.

Use of artificial intelligence

We use artificial intelligence and machine learning technologies to help analyse data and generate insights within our platform. These insights are intended to support, not replace, decisions made by our customers. We take reasonable steps to ensure any AI technologies we use handle personal information securely and in accordance with this policy.

Cookies and analytics

Our website may use cookies and similar technologies to understand how it is used and to improve our services. You can manage or block cookies through your browser settings, though this may affect how our website functions.

Your rights

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. If you wish to make a complaint about how we have handled your personal information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Storage and security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. No method of transmission over the internet is completely secure, and information sent to us is at your own risk.

Data retention

We retain personal information only for long as necessary to fulfil the purposes described in this policy, or as required by law.

Changes to this policy

We may update this policy from time to time by publishing a revised version on our website.

Contact us

zeke@hospoai.ai

L32/101 Miller St, North Sydney, NSW, 2060